Refund and cancellation

The Free plan includes 2,000 source words, with glossary, formatting, and history, so you can try Textlync before you pay. Once a payment succeeds and the paid plan or the word top-up is added to the account, that charge is not refunded. This includes a change of mind, unused words, and the unused part of the month.

You can stop the next renewal at least 48 hours before the current month ends, from the Dodo customer portal or by emailing support@textlync.com with the order number and the checkout email. The plan continues until the end of the month you already paid for. Stopping renewal prevents the following charge. It does not refund the current month.

Dodo Payments corrects a duplicate charge, a charge taken after a stop-renewal request that was made on time, or a payment that never added the plan or the top-up words. Email support@textlync.com with the order number.